Delivery & Returns

UNITED KINGDOM (MAINLAND)

  • Standard Signed For Delivery (3-5 working days): £5.00 
    • FREE on orders over £70 
  • Next Working Day Delivery: £7.95
    • FREE on orders over £150
  • Please note that orders must be placed before 12 noon for next day delivery (Monday to Friday). 
  • Orders placed after 12 noon (Monday to Friday) will be processed the day after and delivered the day after that.
  • Order placed after 12 noon on a Friday, or on a Saturday or Sunday, will be processed on the Monday and delivered on the Tuesday.
  • Once your order is dispatched, you will receive a confirmation email with a tracking number.
  • During promotional periods, Next Day Delivery may not be available.

DELIVERY OUTSIDE OF MAINLAND UNITED KINGDOM 

We deliver to the following locations:

UK CHANNEL ISLANDS

  • Standard Delivery (5-7 working days): £20.00

EUROPE

  • Standard Delivery (5-7 working days): £20.00

USA & CANADA

  • Standard Delivery (5-7 working days): £45.00

If you wish for delivery to a country not listed here, please contact us at customercare@mixmyscent.com and we’ll see if we can make it happen for you.

Unfortunately Mix My Scent is unable to deliver to PO Box addresses as a signature is required on delivery.

CUSTOMS & IMPORT CHARGES

For orders outside of Mainland UK, you as the customer are liable for any local taxes and import duties at the point where the goods are imported into your country. Mix My Scent cannot be held responsible for any such charges.

IF YOU HAVEN’T RECEIVED YOUR ORDER

If your order has not arrived after 7 working days, please contact us at customercare@mixmyscent.com and we will investigate.

Please note that delivery times may take longer at certain times of the year, such as the festive season. Unfortunately, this is out of our control. 

RETURNS

RETURNING AN ITEM

You may return items bought at MIXMYSCENT.COM in their original, unused and saleable condition for a refund or exchange within 14 working days of receipt. You are not required to give us any reason for doing so, however proof of purchase (order number) is required.

You will be required to organise and pay for the return of the items to us. Before doing so, please contact us at customercare@mixmyscent.com for a returns reference. Return address is: Mix My Scent Ltd, Manor Farm, Crag Lane, Killinghall, Harrogate HG3 2BD.

Please ensure that you include the Dispatch Note in your parcel, pack the items in their original packaging where possible, and write your order number on the address label of your package.
We cannot accept liability for returned goods lost or damaged in transit.

INCORRECT DELIVERY

If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting us as at customercare@mixmyscent.com within 14 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.

GOODS DAMAGED IN TRANSIT

If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.

PROCESSING TIME

If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.

If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.

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In honour of National Fragrance Week, let me tell you a little more about MIXMY fragrances - whilst the idea of burning two candles together isn’t exactly rocket science; the art of creating a collection of fragrances that combine with each other to create considered new fragrances isn’t far off!
We spent a year working very closely with world-class Perfumers to create our debut collection of fragrances that each smell incredible on their own, yet combine to create whole new fragrance combinations.
We then spent another year conducting countless burn trials to determine the perfect wick and ideal fragrance concentration for each candle. Due to the complexity of each candle formulation needing to combine beautifully alongside each other - without overpowering or underperforming alongside other fragrances - every candle has been meticulously formulated to guarantee the very best quality diffusion, ensuring a seamless synergy of scents that work beautifully together whatever the combination.

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In honour of National Fragrance Week, let me tell you a little more about MIXMY fragrances - whilst the idea of burning two candles together isn’t exactly rocket science; the art of creating a collection of fragrances that combine with each other to create considered new fragrances isn’t far off! We spent a year working very closely with world-class Perfumers to create our debut collection of fragrances that each smell incredible on their own, yet combine to create whole new fragrance combinations. We then spent another year conducting countless burn trials to determine the perfect wick and ideal fragrance concentration for each candle. Due to the complexity of each candle formulation needing to combine beautifully alongside each other - without overpowering or underperforming alongside other fragrances - every candle has been meticulously formulated to guarantee the very best quality diffusion, ensuring a seamless synergy of scents that work beautifully together whatever the combination.

Spring has sprung! I spent the weekend power-washing the paving slabs. An awful job, but oh so satisfying! Inch by inch, slowly removing the green slime which had accumulated over the Winter to reveal a fresh, new garden.
To me, Spring is all about reinvigoration, a renewed energy, anticipation of the warmer and longer days ahead, the planning of garden soirees with friends (in the hope it doesn’t rain!); and with that comes the desire for a change in home fragrance to reflect the change in season.

The beauty of MIXMY Scented Candles is that they can be combined to create new fragrance combinations, or Scent Destinations™. No need to go out and buy new scented candles. Just combine different Primary Candles to create whole new fragrances. No more wasted, half burn candles because they no longer suit the season or your mood!

Click the link to find out which Primary Candles I’ll be pairing to create my favourite Spring Scent Destinations™ - https://www.mixmyscent.com/spring-scents/

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Spring has sprung! I spent the weekend power-washing the paving slabs. An awful job, but oh so satisfying! Inch by inch, slowly removing the green slime which had accumulated over the Winter to reveal a fresh, new garden. To me, Spring is all about reinvigoration, a renewed energy, anticipation of the warmer and longer days ahead, the planning of garden soirees with friends (in the hope it doesn’t rain!); and with that comes the desire for a change in home fragrance to reflect the change in season. The beauty of MIXMY Scented Candles is that they can be combined to create new fragrance combinations, or Scent Destinations™. No need to go out and buy new scented candles. Just combine different Primary Candles to create whole new fragrances. No more wasted, half burn candles because they no longer suit the season or your mood! Click the link to find out which Primary Candles I’ll be pairing to create my favourite Spring Scent Destinations™ - https://www.mixmyscent.com/spring-scents/

Beauty is not caused. It is.

#mixmyscent #mixmyscentprimarycandles #combinetocreate #scentdestinations #luxurycandles #handpoured #scentedcandles #sustainableluxury

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Beauty is not caused. It is. #mixmyscent #mixmyscentprimarycandles #combinetocreate #scentdestinations #luxurycandles #handpoured #scentedcandles #sustainableluxury